1. The person named on the booking form is responsible for all the members of his/her party. By making the booking you agree to the terms and conditions of this contract, once issued with written consent confirming the booking, this document will be legally binding. To both the person named on the booking form and us/ the owners.
2. When booking your holiday you must include a Minimum deposit of £100.00
The balance MUST be paid 6 weeks prior to the start of your holiday.plus (£50 damages bond, which is refunded 14 days after completion of holiday)
If the booking is made within 6 weeks of the start of your holiday, payment must be made in full at the time of booking.
Failure to pay the full balance by the due date may result in your holiday being cancelled and the deposit being forfeited.
3. The holiday home is for hire to families ONLY; we do not accept bookings from young people less than 25yrs or single sex groups of any age.
4. Check-in is from 3pm on the first day of your holiday, please inform Kim or Terry on 01253 691455 with expected time of arrival. Check-out is strictly 10am
5. Cancellation policy.
  If you decide to cancel your holiday you MUST call 01253 691455 in the first instance. You MUST return all documents and give written notice to terminate the holiday contract. Cancellations made more than 60 days prior to holiday will result in the loss of initial deposit, cancellations made between 60 days and 14 days will result in loss of 50% of the cost of the holiday, less than 14 days will result in 100% of the cost of the holiday being forfeited.
6. Please note the minimum charge for cancellation is £50, we recommend you take out holiday insurance to cover your holiday.
If you wish to change your holiday arrangements once we have issued a confirmation letter, there will be an administration fee of £25.00
7. The holiday home is thoroughly cleaned between holidays; however we ask you leave the caravan and its contents in a clean and tidy condition.
 The hirer is responsible for the caravan and is responsible for ensuring all members of his/her family take reasonable care of all the fixtures and fittings and replace or have professionally repaired any damages.
8. Strictly no pets allowed in the caravan under any circumstances.
9. The owners reserve the right to cancel your confirmed booking at anytime, due to unforeseen circumstances beyond our control and refund all monies paid. Under no circumstances will refunded monies exceed the monies paid by the hirer for the caravan. The owner will not be liable for any injury or death, loss of property, damages suffered by the hirer or any member of their party, personal belongings are the responsibility of the owner at all times during your stay.
10. All guests’ names are registered at Marton Mere Reception and facility passes can be collected on arrival, if they have been paid for in advance.
The owners will not be responsible for any changes of entertainment as these are the responsibility of Haven Holidays and subject to their terms and condition.
 11. Clients are asked not to bring their own electrical appliances, as they may trip the caravan fuse box, if clients do use their own equipment they do so at their own risk!
All gas and electrical appliances supplied in the caravan are p.a.t tested yearly

If smoking outside the caravan please dispose of cigarette ends properly.
12. The owner and/or our representatives retain the right to enter our caravan at any reasonable time to carry out any repairs deemed necessary to the caravan or any equipment with your consent.
13. All information is given in good faith and no warranties are made regarding information provided, either written or oral.
Please accept these terms and conditions when submitting your booking request.
14. The use of Haven Holiday facilities will by covered by their own terms and conditions